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PVMA CE Lecture: Reducing Patient Fear in General Practice
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PVMA CE Lecture: Reducing Patient Fear in General Practice

When: 7:30 PM
Where: Portland Government Building
800 NE Oregon St
Portland, Oregon  97232
United States
Contact: Cristina Keef

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Reducing Patient Fear in General Practice:  How to Get Your Patients to Look Forward to Seeing You!


Dr. Valli Parthasarathy, Synergy Behavior Solutions


Dr. Valli has a long history of learning about and applying behavioral methods and training to different species, including dogs, cats, horses, and even South American Pacas.

She earned her PhD at the University of Georgia in 2002. Her studies included becoming proficient in differentiating normal versus abnormal behavior in many species, including dogs, cats, pet birds, and horses.  After her earning her PhD, she decided that she could help the most animals by studying veterinary medicine. She graduated from the Univ. of GA College of Veterinary Medicine in 2006, and moved to Portland. She was in general practice until 2009, at which point she decided to develop Synergy Behavior Solutions with Scott Raymond, CPDT-KA.

In addition to consulting with pet owners, Dr. Valli presents to other veterinarians at local veterinary hospitals as well as at local, regional and national veterinary meetings, to veterinary students, and to the general public.

In 2015, Dr. Valli started pursuing additional training to earn specialty status as a board-certified veterinary behavior specialist. She is studying under the mentorship of Dr. Kenneth Martin, DVM, DACVB.


Dr. Rosie Gilbert, Viking Veterinary Care

While completing courses to apply to veterinary school, Dr. Gilbert worked as a veterinary technician assistant at Dove Lewis Emergency Animal Hospital and Multnomah County Animal Services. She was frequently found inside a kennel with a recovering patient or writing records with a kitten on her lap. Dr. Gilbert has fostered several strays, each of whom hold a special place in her heart (or can still be found on her bed).

If she looks familiar, it may be because Dr. Gilbert spent four years at Rock Creek Veterinary Hospital, then two years as a fill-in veterinarian throughout the Portland area while researching her own veterinary hospital. This gave her the opportunity to evaluate equipment, exam room set-up, and work place flow to give clients and patients the best possible experience.

Tired of seeing pets scared to go to their vet, Dr. Gilbert designed Viking Veterinary Care to be an enjoyable and comfortable place that pets look forward to visiting. "It is heartbreaking when the animals we work so hard to help are afraid to see us. So we became part of the movement that is changing the script. We are a Gold-Standard Cat Friendly Practice and our staff is constantly training to make each visit Fear Free. Dr. Brock and I were the first Fear Free Certified veterinarians in the Portland area and almost all of our staff has completed the certification process as well. It is a huge investment of time and resources as a practice owner and practitioner, but it is a priority for this hospital!”

Dr. Gilbert is always looking for additional ways to help clients who don’t want to give up on their furry loved ones. "Science is constantly evolving, and so should we. Which is why we’ve brought in Integrative Medicine (acupuncture and Chinese herbs), Regenerative Medicine (platelet-rich plasma, stem cell treatments, and class IV therapy laser), and Physical Rehabilitation to our hospital. When clients have exhausted all other traditional treatment options, we can also offer effective complimentary cutting edge modalities."

Dr. Gilbert and her husband, Michael Riley, are currently owned by three kitties (Manxy Mae, Professor Chaos, and Wingnut), a Great Dane (Sauvie), and two sulcata tortoises (Dozer and Roomba). Outside of veterinary medicine she enjoys competing in local races/obstacle courses, exploring Oregon’s wine country, and enjoying a good book while covered in her animals.



7:30 pm: Presentation


Sponsored by: Columbia Bank

Cost: (can be paid at the door by cash/check)
Member Veterinarians‐ no charge
Non‐member Veterinarians‐ $25
Veterinary Team Affiliates‐ no charge
Veterinary Team Members‐ $10
Plentiful free parking is available in the adjacent lot on the westside of the building or on the street. The lecture will be held in one of the meeting rooms on the main floor of the building so it should be easy to find us!


Refreshments provided


1.5 CE Credits

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